Fire Service and Civil Defence, RajshahiCitizen Charters:
1. Vision and Mission:
Vision: "To become one of the best institutions in Asia by dealing with all disasters, including fires, and ensuring citizen safety."
Mission: "To build a safe Bangladesh by protecting lives and property in the event of disasters."
Fire, rescueAnd wounded service:
1. Immediately after the accident, the accident report must be submitted to the nearest fire station or departmental control room.
2. Upon receiving the news, fire personnel along with equipment and supplies went to the accident site.
3. In case of any disaster, this service can be accessed by dialing 199 or 999 or 333 or 102. Also, collect the number of the nearest fire station.
4. If you have any complaints regarding the mentioned services, please contact the number listed below.
Assistant Director, Rajshahi –02588 - 850501, 01901 – 020122, 01901-022201
Rajshahi Control Room and
Fire Service and Civil Defense Station, Rajshahi - 02588-854293, 01730-336655, 01901-022227, .
Fire Service and Civil Defense Station, Rajshahi North – 02588-860062,01901-022231.
Fire Service and Civil Defense Station Rajshahi University- 01901-022229.
Fire Service and Civil Defense Station Godagari- 02478-56033, 01901022241.
Fire Service and Civil Defense Station Tanor- 02478-51045, 01901022251.
Fire Service and Civil Defense Station Puthia- 02588-868623, 01901022249.
Fire Service and Civil Defense Station Charghat- 01901022237.
Fire Service and Civil Defense Station Bagmara- 01901022235.
Fire Service and Civil Defense Station Nowahata- 0247-800211, 01901-022247.
Fire Service and Civil Defense Station Durgapur- 0722-456101, 01901022239.
Fire Service and Civil Defense Station Bagha-01901022253.
Fire Service and Civil Defense Station Mohanpur-01901022245.
2.Promised services:
2.1) Citizen Service:
|
Serial No. |
Service name |
Service delivery method |
Required documents and where to get them |
Service fee and payment method |
Service delivery time |
Responsible Officer (Name, Surname, Phone and Email) |
|
(1) |
(2) |
(3) |
(4) |
(5) |
(6) |
(7) |
|
1. |
Firefighting, rescue, first aid; |
After receiving news through any medium, go to the scene and extinguish the fire/rescue/provide first aid and send to the hospital; |
Not applicable; |
Not applicable; |
From receiving the news until the end of the activity; |
Mobilizing Officer Divisional Control Room, Rajshahi Phone: 02588854293 Mobile: 01730336655 |
|
2. |
Multi-storey buildingNer AnapYesClearance Commercial: |
Issue of conditional clearance based on satisfactory inspection report and correct information and evidence, in the context of written/online application by the applicant along with necessary documents; |
Documents: 1.Application form (in the prescribed form); 2. Design (location plan with legend chart, site plan, floor plan, fire safety plan); 3. Land documents, other information; 4. Completed information form; 5. Google Maps. |
Multi-storey Residential Building To Square feet For 0.30 Money and BusinessJayA or Other No Building To Square feet For 0.50 Money. The fees for the above services will be payable/recoverable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee). |
As per the instructions of the letter received from the department. |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
3. |
Fire report (Fifty lakhs one taka to 01 (one) crore taka) case); |
Providing a fire report based on the report of the investigation committee after a written application with the necessary documents is made by the affected person/organization; |
Documents: 1.Application form (in the prescribed form); 2. Copy of GD; 3. List of damaged goods including their value; 4. Still images of damaged goods; 5. Paper cutting; 6. Original copy of invoice; |
A)Insured Organization Fire Report Adoption In case:Investigation Report In the light Determined Damage 0.1%and Minimum 5,000/-Money. B)Insurance Except In the center 1,000/-TheKa. (Treasury Invoice Through Deposited Minimum Fee 5,000/-Money Deposit Of Determined Damage 0.1%At a rate(Minimum Fee Except)Remaining Fee Deposit Subject to Fire Report Acceptance To do Will be. C)Fire incident Reinvestigation Application To do For Already DeterminedDamage 0.1%At a rate Fee Deposit Subject to Application To do Will be. The fees for the above services will be payable/recoverable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee). |
15 (fifteen) working days from receipt of the investigation report Informing the decision; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
4. |
Training, consultancy, surveys and exercises on fire prevention and extinguishing, rescue and first aid; |
a) By the designated committee/relevant fire station on the specified date and time after receiving the application by the government institution;
b) By the designated panel of trainers on a specific date and time after receiving the application from the private institution; |
Documents:
Place of receipt: 1. Online; |
a) Not applicable; b) Training: 15038/- Taka. c) Exercise: 6-storey building = 6038/- Taka. Above 6th floor = 10038/- Taka. d) Suggestion: Per building = 5038/- Taka [The fee can be deposited in any branch of the Fire Service and Civil Defense Civilian Training Fund, BRAC Bank. But the deposit receipt (pay slip) must be downloaded online. (Note: Application will not be accepted if money is deposited through any other pay slip except the pay slip downloaded from BRAC Bank online). The original copy of the downloaded pay slip must be attached to the application form. In the case of training, consultation and survey, the institution authorities will arrange for travel; |
Completed by the department. |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
5. |
Ambulance; |
After receiving information from the public through any means, going to the scene and transporting the patient to the hospital or destination; (Note: Dead bodies and infectious patients are not transported); |
In case of patient transferPrescribed form/Phone call The patient's details must be provided through the form available at the relevant service center/fire station; |
a) Free transportation for those injured in accidents. b) In case of patient transportation- For non-AC ambulances: 1. Up to 8 kilometers in all areas of the country 300/- taka. 2. 500/- rupees for 8 km to 16 km. 3. For each additional kilometer above 16 kilometers, a surcharge of Rs. 15/- will be added. 4.Patient During transportation Location Essential If To HoursorHerAangSher ForWaiting fee50/-Money. 5.Each Oxygen Cylinder Supply 600/-Money. c) In case of patient transportation (AC car) 1.Country All EllaKaT 8 Kilometers Until 500/-Money. 28 km to 16 km 1000/- taka. 3.16 Kilometers To be Above Extra To Kilometers For 20/-Money At a rate Yoga Will be. 4.Patient During transportation Location Essential If To Hours Which HerAangSher For 50/-Money. 5.Each Oxygen Cylinder Supply 600/-Money.
The fees for the above services will be payable/recoverable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee).
|
From receiving the news until the end of the activity; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
6. |
Issuance of warehouse/workshop licenses; |
If the application and required documents, inspection report are satisfactory; |
Documents:
1.Application in the prescribed form; 2. Information form; 3. Design (floor plan); 4. Land title deed/rental agreement; 5. Land valuation; 6. Trade license; 7. Memorandum of Articles; Availability: 1. One-stop service center; 2. Department's website; |
Deposit the prescribed/assessed fee through treasury challan. Maximum fee is 501 taka to 1500 taka. 900 – 40,00/- Taka Assessment (as per) License fee to be re-determined after every 05 years.
The fees for the above services will be payable/receivable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee).The original invoice must be attached to the application by depositing it through a treasury invoice at the bank; |
90 days |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
07 |
Pumping jobs, including water drainage and water supplyAgriculture Products Fair,Trade Fair,Assembly O Other At work Services Payment In case
A)Dress-Equipment Fee |
In view of the application |
- |
Firefighter Watercraft(Each)
TTLSnowRaquel/Ariel Plot In the gripLadder/ET/Lights Unit/Foam Tender/ChemicalTender/Wrecker Van(Each)-
Water carrier Car(1800 Liters 6500 Liters(Each)
PulledCar(Each)
Pump (Small)
Working Charge:Pumping Charge/To Bell and Her Part Hishesh For 150/-Money. The fees for the above services will be payable/receivable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee). |
Not applicable; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
|
B)Engaged Manpower Scheduled Service Charge |
In view of the application |
- |
To 05 Hours or Her Part Special For Similar Rate. 1.Deputy Director,Director O Director General:John To 750/-Money. 2.Deputy Assistant Director O Assistant Director:John To 500/-Money. 3.Senior Station Officer/Equivalent Official:John To 400/-Money. 4.Station Officer/Equivalent Official:John To 300/-Money. 5.Sub-Officer:John To 250/-Money. Leader/motherStar/Driver/Head Mechanic/Mechanic/AssistantMechanic/Electrician/ArmyFour Binder/ DrawIvar/Engine Driver:John To 200/-Money. 7.Fire Fighter/Nursing Attendance/Diver:John To 150/- Rs. 8.Torch/Chef/Cleaner:John To 100/-Money. |
Not applicable; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
|
C. Food Water Supply For Scheduled Service Charge |
In view of the application |
- |
1.11,000 Liters Special Water flow Car:1,000/-Money. 2.6,500 Liters Special Water flow Car:400/-Money. 3.4,300 Liters Special Water flow Car: 300/-Money. 4.1,800 Liters Special Water flow Car:200/-Money. The fees for the above services will be payable/receivable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee). |
Not applicable; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
|
D)NoBuilding orIn place By the way Survey, test-Audit,Inspection,Measurement etc. Related Scheduled ServiceCharge. |
In view of the application |
- |
1.CNG,Petrol-Pump,Sub-Station etc.:2,000/-Money. 2.50,000 Until Square feet Size Art/Commercial/Including market Other Building For 10,000/-taKa. Next To 1,000 Square feet For 50/-Money At a rate YogaWill be. The fees for the above services will be payable/receivable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee). |
Not applicable; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
2.2) Institutional services:
|
Serial No. |
Service name |
Service delivery method |
Required documents and where to get them |
Service fee and payment method |
Service delivery time |
Responsible Officer (Name, Surname, Phone and Email) |
|
(1) |
(2) |
(3) |
(4) |
(5) |
(6) |
(7) |
|
1. |
Fire report (In case of loss from fifty lakhs one taka to 01 (one) crore taka); |
Providing fire reports based on the report of the investigation committee after receiving a request from a government/private organization or an order from a learned court; |
Documents: 1.Application form (in the prescribed form); 2. Land title deed/contract; 3. Copy of police report; 4. List of damaged goods including their value; 5. Still images of damaged goods; 6. Paper cutting; 7. Other documents required for the investigation; |
A)Insured Organization Fire Report Adoption In case:Investigation Report In the light Determined Damage 0.1%and Minimum 5,000/-Money. B)Insurance Except In the center 1,000/-TheKa. (Treasury Invoice Through Deposited Minimum Fee 5,000/-Money Deposit Of Determined Damage 0.1%At a rate(Minimum Fee Except)Remaining Fee Deposit Subject to Fire Report Acceptance To do Will be. C)Fire incident Reinvestigation Application To do For Already DeterminedDamage 0.1%At a rate Fee Deposit Subject to Application To do Will be. The fees for the above services will be payable/recoverable in favor of the Ministry of Home Affairs' Economic Code No. 1-7361-00000-2009 (Automation Invoice System-16103-1422327, Fire Fighting Service Fee). |
15 (fifteen) working days from receipt of the investigation report Informing the decision; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
2. |
Training advice, surveys and exercises on fire prevention and extinguishing, rescue and first aid; |
a) By the designated committee/relevant fire station on the specified date and time after receiving the application by the government institution; b) By the designated panel of trainers on a specific date and time after receiving the application from the private institution; |
Documents:
Place of receipt:
1. Online; |
a) Not applicable; b) Training: 15,038/- Taka. c)Exercise: 6-storey building = 6038/- Taka. Above 6th floor = 10,038/- Taka. d)Advice: Per building = 5038/- Taka [The fee can be deposited online at any branch of BRAC Bank, Fire Service and Civil Defense Civilian Training Fund. But the deposit receipt (pay slip) must be downloaded online. (Note: Application will not be accepted if money is deposited through any other pay slip except the pay slip downloaded from BRAC Bank online). The original copy of the downloaded pay slip must be attached to the application form. The institution authorities will arrange for travel for training, consultation, and surveys; |
Completed by the department. |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
2.3) Internal Services:
|
Serial No. |
Service name |
Service delivery method |
Required documents and where to get them |
Service fee and payment method |
Service delivery time |
Responsible Officer (Name, Surname, Phone and Email) |
|
(1) |
(2) |
(3) |
(4) |
(5) |
(6) |
(7) |
|
1. |
Pension granted; |
After submitting the application in the prescribed form along with the necessary documents through the controlling authority, the pension is granted as per the pension rules after examination; |
Service book, photo, national identity card, expected last pay certificate (ELPC), no-claim certificate and other necessary documents; |
Not applicable; |
Maximum 7 (seven) Dispatch to the department within working days: |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
2. |
Leave granted; |
After submitting the application in the prescribed form along with the necessary documents through the controlling authority, leave is granted according to the leave rules after examination; |
Application form,Medical certificate, leave account, certificate of fitness, certification by the accounting office; |
Not applicable; |
Maximum 7 (seven) Within working days; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
3. |
Departmental Officer/Employee Welfare; |
Medical assistance from the Departmental Welfare Fund; One-time payment of allowance in case of death while on duty; Sick and injured service grants; 50,000/- grant for family members; burial-shroud grant; Final lift; Loan disbursement; Scholarship award; Payment of honorarium; |
Application form and appropriate supporting documents from the applicant/heir; |
Not applicable; |
Maximum 7 (seven) Dispatch to the department within working days: |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
4. |
Departmental Officer/Employee Welfare; |
Advance withdrawal/non-refundable advance/final withdrawal for house repair/construction, land purchase, medical treatment; |
Sending recommendations and approvals to higher authorities in the prescribed format; |
Not applicable; |
Maximum 7 (seven) Dispatch to the department within working days: |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
5. |
Handling departmental cases filed against officers/employees; |
After receiving the complaint, the process is completed in accordance with the Government Servant Discipline and Appeal Rules; |
Allegations and evidence; |
Not applicable; |
Not applicable; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
6. |
Purchasing and Supply (Internal); |
Goods and equipment are purchased and supplied based on demand through tenders/quotations/direct purchases as per the annual requirements of the department and other stations/departments; |
Demand letter; |
Not applicable; |
Not applicable; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
8. |
Repair and maintenance of fire engines/pumps and equipment; |
Repair work is carried out through departmental workshops or public workshops through tenders/quotations/direct work orders, subject to receipt of goods from departmental stores; |
Workshop order of the officer in charge of the district/relevant station; |
Not applicable; |
Different terms; |
Abdul Awal Foreman Departmental Technical Factory Rajshahi Division, Rajshahi Mobile: 01901-022212 |
|
9. |
Development; |
Emergency repairs and renovations are provided through the Department of Interior/Public Works; |
Documents: Demand letter; Inspection and verification; Quotation; Estimates are ready; |
Not applicable; |
Current financial year; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
|
10. |
Developmental and capacity building projects; |
Implementing various projects to improve the quality of services, including increasing the capacity of the department; |
1) Development by the Department Formulation of programs/projects; 2) Approved DPP; 3) Approval of ECNEC; |
Not applicable; |
The time specified in the project; |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
Services of the departments under its jurisdiction:
2.4 Office of the Deputy Assistant Director, Fire Service and Civil Defense, Rajshahi;
2.5 Office of the Deputy Assistant Director, Fire Service and Civil Defense, Natore;
2.6 Office of the Deputy Assistant Director, Fire Service and Civil Defense, Naogaon.
2.7 Office of the Deputy Assistant Director, Fire Service and Civil Defense, Chapainawabganj.
4) Our expectations from you:
|
Serial No. |
Things to do to get the promised/desired service: |
|
1. |
Submit a fully completed application in the prescribed form; |
|
2. |
Paying the required fees through the correct means; |
|
3. |
Be present for the appointment well in advance; |
|
4. |
Ensuring fire-fighting arrangements where applicable; |
|
5. |
Provide all attachments with the application form correctly; |
|
6. |
Providing accurate information in all types of accidents/receiving assistance and providing overall cooperation in the activities of members of the Fire Service and Civil Defense Department. |
5) Grievance redress system (GRS):
If you are dissatisfied with the service you receive, contact the responsible officer. If he/she fails to provide a solution, please contact the following method to resolve your problem:
|
Serial No. |
When to contact |
Who to contact? |
Contact address |
Settlement deadline |
|
1 |
2 |
3 |
4 |
5 |
|
1. |
If the responsible officer fails to provide a solution; |
Grievance Redressal Officer |
Md. Didarul Alam Assistant Director Phone: 02588 -850501 Mobile: 01901-020122 01901-022201 |
30 working days (normal) 40 working days (If the investigation initiative is taken) |
|
2. |
If the grievance redressal officer is unable to provide a solution within the specified time; |
Appeals Officer |
Md. Manzil Haque Deputy Director (Acting) Rajshahi Division, Rajshahi. Phone: 02588852157 Email:ddraj@fireservice.gov.bd |
20 working days |
|
3. |
If the appeal officer fails to provide a solution within the specified time; |
Fire Service and Civil Defense Department Complaint Management Cell |
Mohammad Mozammel Haque Director (Administration and Finance) Department of Fire Service and Civil Defense 38-46 Kazi Alauddin Road, Dhaka. Phone: 02223387311 Mobile: 01901-020020 Email :daf@fireservice.gov.bd |
60 working days |
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS
Technical Assistance:
